When shipping international goods, you need a strategy that works for you and your customers. You don’t need to know everything about shipping, but you should understand your options for timely, consistent deliveries. One of the best things to do is get yourself up to speed on the latest international parcel shipping procedures. This will help you identify which practices to employ and which ones to avoid.
Below are the international parcel shipping procedures that online sellers should avoid when shipping to global customers.
Avoid DDU Shipping
Delivered Duty Unpaid (DDU) is an old international trade term that indicates the buyer is responsible for the import customs clearance at destination. This means that the buyer may have to pay any upcoming import taxes and duties when the shipment arrives. Sending orders to other countries under DDU terms, may lead to additional charges for buyers, which may result in the buyer refusing the product, delivery delays and in general a negative consumer experience.
Fortunately, there’s a better way: Delivered Duty Paid (DDP). DDP is an agreement where the seller covers the responsibility for import customs clearance at destination. Buyer’s are not involved in the customs clearance at destination and will therefore receive a smooth delivery to their door without any surprises. Additionally, specialized e-commerce 3PL’s like Parcll provide dedicated DDP solutions that make it easy for sellers to ship DDP.
Don’t Ship without Tracking
Avoid shipping products without tracking – even if the price seems right. Every shipment should have 100% full tracking to door. Without it, you won’t know where your packages are, and this can hurt your brand’s reputation. Even though shipping with tracking costs more, you and your customer will have peace of mind. Plus, your online business will be viewed as more trustworthy and reliable.
Steer Clear of Shipping Services with High Loss Rates
All ecommerce business owners hope their packages don’t get lost, but when they do, they can cause a lot of trouble. To keep your brand’s image intact, make sure you only work with global parcel shipping companies that have positive track records. Companies that have high loss rates or high undeliverable rates should be avoided, even if their rates are more attractive.
Watch for Unexpected Charges
Some ecommerce shipping services slip in added costs, such as residential surcharges, fuel surcharges and volumetric charges. These fees should be added upfront so that you know what to charge the customer. This way, you can add the fees to the overall price and make a profit on the transaction.
Avoid Slow Shipping Services
Low cost international parcel shipping does not have to take a long time, providing you choose the right shipping company. As long as your tracking information is updated, the customer will have the peace of mind that their shipment is coming on time, as promised. Generally speaking, international buyers expect to receive their packages in less than 2 weeks.
Parcll Delivery offers DDP shipping solutions to Europe and beyond. Contact us today for pricing on shipping your products safely and securely to international customers.
- By Vanessa Tran
- Oct 29, 2020
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